Help / Frequently asked questions
Good questions. Thoughtful answers.
Everything you may want to know before finding the next addition to your home.
Choosing the right piece
How do I choose the right sofa size?+
Measure the full width, depth and height available in your room. Leave space for doors and walkways, and confirm the exact listed product dimensions before placing an order.
Can I ask about materials or finishes?+
Absolutely. Use our contact page with the product name and the finish you have in mind. The team can clarify available options and specifications.
Are the photos representative of the product?+
Lifestyle photography is intended to show styling and scale. Please refer to the product specifications and confirmed product images for the exact item, material and finish.
Orders and delivery
How do I order an item?+
Open the product and select Order Now on WhatsApp. This prepares a message with the product details and link. Woodoria will confirm availability, final price, options, delivery and the agreed next steps directly with you.
How do I confirm availability?+
Availability can vary by item. Send the product link to Woodoria via WhatsApp to confirm the current status.
Can I pay through the website?+
No. Woodoria is a catalogue website. It has no online payment gateway or checkout. Any purchase arrangement is agreed separately with Woodoria.
How much does delivery cost?+
Furniture delivery depends on your location, the size of the item and handling requirements. Confirm charges and delivery arrangements before confirming an order.
Will my furniture need assembly?+
Some furniture requires assembly, while other pieces are delivered assembled. The requirements should be confirmed for the particular product before purchase.
After purchase
Can I return or exchange furniture?+
Eligibility depends on the item, its condition, any customization and the final terms agreed for your order. Confirm the applicable return arrangements with Woodoria before agreeing to an order; statutory consumer protections still apply.
How should I care for my furniture?+
Care depends on the specific wood finish, upholstery or metal components. Avoid harsh cleaning chemicals until you have checked the care guidance for your item.
How can I contact Woodoria about an order?+
Reply in your existing WhatsApp conversation or use the Contact page; include your product name and agreed order reference if available.
